Privacy Policy

1) Who We Are

This Privacy Policy applies to the website roscar.al (the “Website”) and services provided by RosCar Albania (“we”, “us”, “our”). If you have any questions about this policy or our data practices, contact us at [email protected].

2) What Data We Collect

2.3 Data from partners

When you submit a booking request through RosCar Albania, we may receive updates from the rental company (our “Rental Partners”), such as confirmation status, reservation number, price changes, availability, or cancellation information.

3) How We Use Your Data

• To provide the service: enable search, comparison, and booking requests for car rentals.
• To process bookings: transmit the necessary details to Rental Partners to confirm or manage your rental.
• Customer support: respond to inquiries and resolve issues.
• Security & fraud prevention: protect users, transactions, and our platform.
• Website improvement: analytics and performance measurement to enhance usability and reliability.
• Communications: send booking-related emails (e.g., confirmations, changes, reminders) and important service notices.
• Marketing (where permitted): send promotional messages only when we have a lawful basis, and you can opt out anytime.

4) Legal Bases for Processing

Depending on your location and applicable law (including European data protection rules where relevant), we process personal data on one or more of the following bases:

• Contract / steps before a contract: to handle your booking request and deliver our services.
• Legitimate interests: to operate, secure, and improve our platform, prevent fraud, and provide customer support.
• Consent: for certain cookies or marketing communications where required.
• Legal obligation: to comply with applicable laws (e.g., accounting, regulatory, lawful requests).

5) How We Share Your Data

We share data only when necessary to operate our service:

• Rental Partners: to complete your booking request and provide rental services. Rental Partners may act as independent controllers of your data for their own processing (e.g., identity verification, deposit handling, rental agreement).
• Service providers: hosting, analytics, email delivery, customer support tools, payment processors (if used). They process data under agreements designed to protect your information.
• Legal and safety: if required by law, court order, or to protect rights, safety, and prevent fraud or abuse.
• Business transfers: if we are involved in a merger, acquisition, or asset sale, your data may be transferred subject to appropriate safeguards.

We do not sell your personal data in the ordinary meaning of “sell”. If you have questions about data sharing, email [email protected].

6) International Transfers

Our servers, service providers, and Rental Partners may be located in different countries. If your data is transferred internationally, we take steps to ensure an appropriate level of protection, such as contractual safeguards and vendor due diligence where applicable.

7) Cookies and Similar Technologies

We use cookies and similar technologies to keep the Website working, improve performance, understand usage, and help protect against fraud. Cookies may include:

• Strictly necessary cookies: required for core site functions and security.
• Analytics cookies: help us understand how users interact with the Website.
• Marketing cookies: used to measure campaigns and show relevant promotions where applicable.

You can usually manage cookies via your browser settings. If we use a cookie banner/consent tool, you can also adjust your preferences there.

8) Data Retention

We keep personal data only as long as needed for the purposes described in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and context of the booking.

9) Your Rights and Choices

Depending on applicable law, you may have rights such as access, correction, deletion, restriction, objection, and data portability. You may also withdraw consent where processing is based on consent.

• Access / correction: request a copy of your data or correct inaccuracies.
• Deletion: ask us to delete your data where legally permitted.
• Objection: object to certain processing based on legitimate interests.
• Marketing opt-out: unsubscribe from promotional emails using the link in the message or by emailing us.

To exercise your rights, contact [email protected]. We may need to verify your identity before fulfilling certain requests.

10) Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.

11) Security

We use reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure.

12) Third-Party Websites and Services

The Website may contain links to third-party websites (including Rental Partners). Their privacy practices are governed by their own policies. We encourage you to review their privacy notices before providing personal data.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made. Material changes may be communicated on the Website or by email where appropriate.

14) Contact

If you have questions or requests regarding privacy, contact:

RosCar Albania
Website: https://roscar.al/
Email: [email protected]

Last updated: February, 2026